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Capita Document & Information Services (CDIS) are the UK’s leading business process outsourcing & professional services company providing customer correspondence solutions to the UK marketplace.
CDIS already offer their hybrid mail service, with which they have been very successful in offering desktop document capture services to their clients.
CDIS wanted to extend their hybrid mail service in order to offer more flexible and tailored solutions to their customers. To do this they needed to find a technology partner who could rapidly and proactively develop bespoke document capture solutions to meet client requirements. Specific initial requirements included the need to offer ‘lights out’ document capture for clients with automated systems and to have client-side intelligence controlling which documents are sent for central production.
The Isopyre Solution
Isopyre delivered isoPost, their desktop mail capture solution, into CDIS. This gives CDIS the tools to deliver highly tailored solutions for electronic capture of their clients’ desktop and system generated letters.
IsoPost has been integrated seamlessly into the existing CDIS automated production environment. This allows documents captured by isoPost to be aggregated with existing production work for even greater operational efficiencies.
Bespoke Implementation Projects
Isopyre has supported CDIS on a number of client projects to deliver tailored document capture solutions.
A client was producing thousands of documents per day using their local post room for fulfilment and postage. Due to their fulfilment requirements, a small subset of these documents was not suitable for production in a bulk mail facility. Isopyre wrote a bespoke module which would automatically identify document content and determine whether to process the document locally or route it through to the CDIS production facility. This enabled the customer to reduce costs associated with the majority of their documents, whilst retaining internal ownership of these specific items.
A customer is producing letters which require additional printed enclosures to be added, these enclosures are stored in their in-house EDM system. Isopyre wrote a custom process to read the document content, securely connect to the EDM system and attach the relevant enclosures. All this occurs at the client site resulting in a fully composed pack ready for electronic delivery to the CDIS production facility.
Benefits to Capita Document & Information Services
By utilising the isoPost platform, CDIS have been able to evolve their hybrid mail system into a much more flexible and solution orientated service. CDIS have also established Isopyre as a trusted technology partner with the skills and experience to support them in future customer projects.
Capita Document & Information Services
Capita Document & Information Services are the UK’s leading business process outsourcing & professional services company providing customer correspondence solutions to the UK marketplace. Part of the FTSE 100 Capita Group plc, CDIS provide services that can be tailored to the needs of private & public sector organisations alike.